Torino

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Reviews

• Trainwreckx3

  Nov, 05 2018
  ★ ☆ ☆ ☆ ☆
  Waited an hour for delivery, went outside to wait incase they were at the wrong house since it was taking so long. Called them back to have an EXTREMELY RUDE man on the phone saying they called (a half hour after I ordered) to tell me they don't deliver this far. When I asked why I wasn't told when I first ordered instead of waiting so long, he said "why should we tell people we don't deliver over a 2.5-3 mile radius!? How am I supposed to know where you were waiting for the food? You're angry that you sat outside in the snow waiting, does that make any sense!?" As if that was my main reason for being mad. I'm mad because instead of telling me you don't deliver here, (in which we were told they'd be here in half an hour by the way) instead we get a call at the time the food should have already been here, to tell us they're not coming. & Instead of automatically apologizing, this man became loud, rude, & tried blaming the whole situation on his customers with any excuse he could find. Used to order from here a lot with large groups of people, after that experience I would NEVER recommend Torino's over any other pizza establishment on Staten Island. Absolutely disgusting customer service. They should be ashamed. I've never once had any place tell me they could not deliver WAY after my address was said & order was made- it's always been right away. & Then to get nasty & ask why you should make it known to customers how far you're willing to deliver? Really? It's not that difficult to understand why you should publicize how far you're willing to deliver as a freaking pizza place... I wouldn't be SO ANGRY as to write this long review right now, IF I did not have to deal with that attitude when they were in the wrong. Pathetic.

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