Nissan of Staten Island Service Department

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Reviews

• I. J. Gonzalez

  Aug, 30 2018
  ★ ★ ☆ ☆ ☆
  I dropped my truck last weekend to have a couple of things looked at: 1) I asked them to listen to high pitch noise coming from the engine compartment. The noise was not present when I bought the car 1 year ago, they told me that all Pathfinders do that and that it was the power steering pump. 2) I asked them to rotate the tires. They call me on my cell asking me where the security lug nut tool was, I told them that it should be in the back with the spare tire equipment and that I never had the need to use it so it should be exactly how it came from the factory. They called me back to tell me that they couldn't rotate the tires since they couldn't find the tool to remove the tires.
  I've been working on cars since I was a teenager and I've done every type of repair on cars and trucks except for transmission work. I'm 37 years old now and with a family and don't have as much time to do my own repairs as I once had. So i find my self needing to take my card to repair shops more often than i wish. In all my years I've never heard a factory trained and dealership owned repair shop come up with these excuses.
  
  I leave it up to you, the readers, to make your own decision on this place. But from my experience I wouldn't go back unless I had no other option.

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